Troubleshooting
===============

Please provide feedback to support@franka.de, thanks!

Unexpected TLS Error
--------------------

.. code-block:: shell

   $ Unexpected TLS error occurred: Error_Protocol ("certificate rejected: [NameMismatch \"<robot ip>\"]",True,CertificateUnknown)

A certificate name mismatch occurs when the domain name in the SSL/TLS
certificate of the robot (robot.franka.de) doesn’t match the robot address
specified via ``ride login``. When connecting through the shop floor or with the
ip address of the robot make sure to ignore all TLS errors and treat them as
warnings using the `-i` flag, e.g. ``ride -i execution trace``.
