Troubleshooting =============== Please provide feedback to support@franka.de, thanks! Unexpected TLS Error -------------------- .. code-block:: shell $ Unexpected TLS error occurred: Error_Protocol ("certificate rejected: [NameMismatch \"\"]",True,CertificateUnknown) A certificate name mismatch occurs when the domain name in the SSL/TLS certificate of the robot (robot.franka.de) doesn’t match the robot address specified via ``ride login``. When connecting through the shop floor or with the ip address of the robot make sure to ignore all TLS errors and treat them as warnings using the `-i` flag, e.g. ``ride -i execution trace``.